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AI Sentiment

AI Sentiment classifies the tone of model-generated mentions of your brand as positive, neutral, negative or mixed.

AI Sentiment is the classification of how an AI engine talks about your brand: positive, neutral, negative or mixed. Sentiment is computed by a secondary classification pass over the AI's generated text — usually with another LLM. Negative sentiment is rare but commercially harmful; common causes are critical news coverage feeding into training data, customer complaints in indexed forums (Reddit, G2), or factual mistakes that compound over time. Track sentiment trends quarterly and prioritise the prompt set where negative sentiment appears.

Related terms

Recommendation Rate
Recommendation Rate is the percentage of mentions where the AI actively recommends your brand vs. just listing it.
Hallucination Rate
Hallucination Rate is the frequency of factually wrong claims about your brand in AI responses.

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